Frequently Asked Questions
Answers to what business owners ask most before working with us — pricing, process, and how we handle your data.
Is FindMeXpert affiliated with Intuit or QuickBooks?
No. FindMeXpert is an independent bookkeeping practice. We are not affiliated with, endorsed by, or sponsored by Intuit Inc. QuickBooks is a registered trademark of Intuit Inc.
Do you sell or install QuickBooks software?
We don't sell or distribute QuickBooks installers. You should always download QuickBooks directly from Intuit's official site. We help with setup, configuration, cleanup, and troubleshooting after you have a licensed copy.
What areas do you serve?
We work with small businesses in [City, State and surrounding area], both in person and remotely.
How do I get help with a specific QuickBooks error?
Check our blog for a guide on your specific error code. If the steps don't resolve it, call us and we'll walk through it with you directly.
How much does it cost?
Monthly bookkeeping and cleanup work is flat-fee, scoped to your business after a short conversation about your books. Troubleshooting is hourly, with the first 15 minutes free so we can figure out what's actually wrong before any charge applies.
Am I locked into a long contract?
No. Monthly bookkeeping runs month to month — you can pause or stop anytime. One-time work like setup, cleanup, or a migration is scoped and billed as its own project.
My books are a mess. Can you still help?
Yes — that's exactly what our bookkeeping cleanup service is for. We start by figuring out how far back things need to be corrected, then work forward until your books are current and accurate.
Do you work with QuickBooks Desktop, Online, and Enterprise?
Yes, all three. If you're not sure which one is the better fit for your business, we can talk through the trade-offs before you commit to either.
Do you handle payroll?
Yes — payroll setup, tax table configuration, and ongoing support are all part of what we offer. See our payroll service for details.
Is my financial data secure?
We access your QuickBooks file directly (via secure screen-share or your own hosted access) rather than asking you to hand over credentials to a third party. We never store your banking passwords.
What if I already have a bookkeeper?
We're often brought in for a second opinion, a one-time cleanup, or to fix a specific error — you don't have to replace an existing bookkeeper to work with us on something scoped.
How quickly can you respond to an urgent issue?
Call during business hours and we'll typically address it the same day. For non-urgent work, we schedule a session within a few business days.